Shipping & Returns
Below are details about our shipping and return policy. If you have a more specific question, we encourage you to email us at firstname.lastname@example.org. We respond within 1 business day. Thank you!
We can ship anywhere within the United States from our home base in sunny San Diego, CA.
Shipping is calculated based upon the package's weight and dimensions in the final stage of check-out. Most pieces ship via UPS Ground. Large pieces requiring crates will be couriered by an art handling shipper. We work to negotiate the most cost-effective shipping rates available for Fine Art delivery. Artwork valued above $500 will have a signature required for delivery.
To ensure each piece of artwork arrives safely, we work with a professional Fine Art packaging store to create custom art boxes and crates based upon the properties of each individual piece being shipped. The gallery does not up-charge on Fine Art packaging.
Custom foam-lined art boxes are created for mid-sized pieces and cost approximately $75. For larger pieces and any piece valued at $2000+ custom art crates are built and cost approximately $150-300.
- Return Policy
Each Fine Art Photographic piece is made to order by the photographer themselves or a professional print lab. Because of this, under normal circumstances we do not accept returns.
In the rare and unfortunate event the artwork arrives damaged, please proceed with the following steps:
1) Take detailed photographs of the damage AND the original packaging the artwork arrived in
2) Attach the photographs to an email with your order number and send to customer service at email@example.com
3) We will file a claim with the shipping company and begin production of your replacement piece
4) Re-package the damaged piece in the original packaging and hold onto until further instructions
- San Diego Delivery
We offer local delivery within San Diego county.
Tier 1: $50 within 15 miles of our Point Loma office
Tier 2: $100 within 30 miles of our Point Loma office
Outside of that radius in southern California, we partner with a local delivery service.Contact us for a custom quote.
- San Diego Pickup
If you are in the San Diego or the surrounding area and would like to pickup in person at our print lab, you can call 619-516-8186 to schedule.
- What happens once I place an order?
You will be personally contacted by one of our staff with completion updates, the tracking number, and a follow up email to ensure a successful delivery.
- When can I expect to get my order?
Each fine art print is made to order by the photographer. The average turnaround time for San Diego fine art prints is 2-3 weeks + shipping time. The average turnaround time for John Scanlan pieces is 4-6 weeks + shipping time.